Your first event in 9 short steps

In your dashboard, click + Create event and fill in the title, date and time, venue and address (the address puts a map and directions on your page), a description and your poster.

• Web address — leave it blank. We make a short one from your title (e.g. new-years-eve-ball). It is not the place for your Facebook or website link; put those on Branding & contact.
• Click Create event. It's saved as a draft — only you can see it.

Your prices go here — under Ticket types on the event page. Open + Add ticket type and fill in a name, the price and how many you're selling, then click Add. Add one for each kind of ticket (e.g. Early bird, General, VIP).

• People per ticket — leave at 1. Only change it for group tickets (a table of 4 = 4): one QR code then lets that many people in, and the booking fee is charged for each of them.
• Sales end — for an early-bird price: it stops selling at that time and the next ticket type takes over.
• Secret — only buyers with a promo code that unlocks it see it (e.g. sponsors, members).
• Pay what you can — buyers type their own amount; your price is shown as the suggestion.

Under each ticket type you'll see exactly what the buyer pays and what you keep.

You keep your full ticket price. Our booking fee ($0.50 per person) and the card processing fee (Square 2.8% + 30¢, Stripe 2.9% + 30¢) are added on top at checkout. For a $35.00 ticket the buyer pays $36.84 with Square or $36.87 with Stripe, and you receive about $35.01.

Extra fee you add on top (the service charge, near the bottom of the event form) is optional — an extra amount you keep on top of every ticket, per person. It is not the ticket price. Most events leave it empty.

If you type your ticket price into the extra fee box, buyers pay it twice. The event page warns you if the extra fee looks like a price.

Try your own numbers on the fee calculator.

On Payments, connect your Square or Stripe account. Ticket money goes straight to you on their normal payout schedule. Then, on your event, choose that account under Payments and save.

No Square or Stripe account? Ask us to handle payments and we'll pay you after the event. Free events don't need a payment account.

Before you publish, check:

• At least one ticket type with the right price and quantity.
• A payment account chosen under Payments (for paid tickets).
• The page looks right — click Preview ↗ at the top of the event page.

Then set Status to Published — on sale and click Save event. The top link changes to Public page ↗ — that's your event link.

On Branding & contact (once — it applies to all your events):

• Short web address — e.g. yourname.yourtickethub.ca, an easy link to all your events for posters and social media. Press Save next to it.
• Logo and brand colour — shown on your event pages, your events page and ticket emails.
• Contact shown to buyers — the email (and phone) buyers use to reach you about refunds or tickets.
• Website or social media — this is where your Facebook, Instagram or website link goes (not the event's Web address).

• Copy the Public page link into Instagram, Facebook, WhatsApp and emails.
• Share your short address (yourname.yourtickethub.ca) — one link to all your events.
• Add ?src=instagram (or any word) to a link to see which posts bring buyers — on the Traffic page.
• Have a website? Use Sell on your own website on the event page for a Buy-tickets button.

• Buyers get their tickets by email with a QR code and a ticket ID.
• Open Scan on your phone and scan each ticket — duplicates are blocked. You can also type the ticket ID or search by name.
• Helpers: add them on Team as door staff, or send a Volunteer link (on the event page) — no account needed.

• Facebook link in Web address — leave Web address blank; add your links on Branding & contact.
• Ticket price typed into the extra fee (service charge) — prices go under Ticket types; leave the extra fee empty.
• People per ticket set above 1 — only for group tickets. Otherwise each ticket lets several people in and buyers pay the booking fee for each.
• "Send ticket IDs only" ticked — only for memberships. Leave it off so buyers get QR tickets.
• Publishing with no ticket types — add at least one first.